Merino Skin Care USA prides itself on offering the BEST CUSTOMER SERVICE on our complete product line.
We stand by our products and guarantee your satisfaction.
For assistance on any Merino Skin Care USA product call us at our Arizona office
Monday through Friday between the hours of 8:30 AM and 4:30 PM Arizona time.
In the United States/Canada call toll free: 1-888-663-7466
International calls: 1-480-503-3226
RETURNS: If you are not completely satisfied with your Merino product, you may return it within 30 days of purchase with a receipt for a full refund (less shipping and handling charges). Please include the specific reasons you are returning your the product. Mail the Merino product with original receipt and explanation to: Merino USA receiving, 500 E. Comstock Drive, Chandler, AZ 85225 *Return policy does not apply to products purchased with discount code.
ALL PRODUCTS IN STOCK SHIP WITHIN 24 HOURS MON - FRI. ORDERS PLACED FRIDAY AFTER 2PM PACIFIC TIME THRU SUNDAY WILL SHIP MONDAY. WE USE PRIORITY MAIL FOR MOST SHIPMENTS UNLESS UPS IS A BETTER CHOICE IN YOUR AREA. YOU MAY REQUEST UPS 2ND DAY, 3 DAY SELECT OR OVERNIGHT SERVICE. FOR THESE WE WOULD REQUIRE YOUR PHONE # TO CALL YOU BACK WITH THE ADDITIONAL CHARGES. PLEASE CALL FOR INTERNATIONAL SHIPPING RATES.